Shipping & Returns

Delivery timeframes

For local deliveries, please allow between 2–5 days for your order to arrive, and between 15–45 days for international. If more than 45 days have passed, please email us at info@diygeek.co.za to review the status of your order. Refunds will be handled through email if necessary.

Returns & refunds — our 15-day policy

At DIY Geek we always attempt our utmost best to find an amicable solution for all disputes. If 15 days have gone by since the receipt of your product, unfortunately we can’t offer you a refund or an exchange. Most returns and refunds are governed by DIY Geek’s suppliers’ returns and refund policies. An admin charge of up to 35% may apply.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging. To complete your return we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Items that can’t be returned

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Partial refunds (if applicable)

• A book with obvious signs of use
• A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Any item returned more than 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit applied to your original method of payment within a certain number of days. Only regular-priced items may be refunded — sale items cannot be refunded.

Late or missing refunds

• First check your bank account again.
• Then contact your credit-card company — it may take time before your refund is officially posted.
• Next contact your bank; there is often some processing time.
• If you’ve done all of this and still have not received your refund, contact us at info@diygeek.co.za.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same item, email info@diygeek.co.za and send your item to the address below.

Return shipping

To return your product, mail it to:

All costs are at your expense. You are responsible for your own return shipping costs and any charges pertaining to that return. Shipping costs are non-refundable; if you receive a refund, the cost of return shipping will be deducted from it. If shipping an item over R1000, consider a trackable service or shipping insurance — we don’t guarantee we will receive your returned item.